Welcome to Bridge End Surgery
Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more.
Care Navigation - Launch Date
We are launching Care Navigation on Monday 5th November 2018. This is an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.
This means that our specially trained Receptionists/Care Navigators will ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.
Everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.
Our trained Receptionists/Care Navigators will be able to offer you the most appropriate help using the range of information they have access to.
If you would like any further information about Care Navigation, please speak with one of our Care Navigators or our Practice Office Manager.
Keeping You Informed
You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.
Like many other surgeries, we stopped doing repeats by phone some years ago for safety reasons as many medicines sound the same and have difficult names to pronounce which can lead to mistakes being made. There are several ways to order repeats, online, post, via several local pharmacies or by dropping thge request slip into the box in the surgery reception.
Our health centre has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.
Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.
Out of Hours Emergency Care
If you need to out of hours emergency care then NHS Choices offers a search facility for A&E and Urgent Care Centres, so please click here for details.
We have a number of extremely useful pages in the right hand menu that can help patients understand medical conditions and provide a source of ready help, these include 'Self Help'; 'Family Health', 'Long Term Conditions' and 'Minor Illness'
We were inspected by CQC on 22 March and the findings can be accessed on the CQC website.
(Site updated 15/10/2018)