We have a call queuing system on the phone lines, so you will get a message to say where you are in the queue, once you then get the phone ringing out you are the next call to be answered, please do not hang up at this point, you will be next once the receptionist has answered the current call. If you cannot wait then please use the e-consult system above as an alternative communication method.
If you need medical advice or treatment, first please ring us on 01913883236 or complete an online enquiry here. When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person.
Face-to-face appointments are available to all patients, where there is a clinical need and these will be assessed by the GP when they phone you. If needed, you will be asked to come to see them the same day.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns. There is more about online consultation below.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
If you need to order a prescription, please use online services, such as the NHS App or leave a request in our post box. We also have a box to leave any samples you have been asked to provide. The booking of appointments online has also been suspended in line with NHS guidance.
The online consulting tools can be used to contact us about a medical, administrative or prescription issue by clicking either of the logos below. You will be asked a few short questions and we will get back to you within 2 working days.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours ththe forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1700 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
or try using a self help version that has lots of information on how to treat certain conditions. There is also a Self Help page under Further Information
Keeping You Informed
Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more. You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.
Like many other surgeries, we stopped doing requests by phone some years ago for safety reasons as many medicines sound the same and have difficult names to pronounce which can lead to mistakes being made. There are several ways to order medication, either online, post, via several local pharmacies or by dropping the request slip into the box in the surgery reception.
Our building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.
Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.
Out of Hours Emergency Care
If you need to out of hours emergency care then NHS Choices offers a search facility for A&E and Urgent Care Centres, so please click here for details.
We were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website.
We have a number of extremely useful pages for military veterans now that we have become accredited view here
Carer Friendly Employer Award - County Durham
We have been recognised as a Carer friendly organisation by Durham County Council