If you are on regular, long term, medication your prescription note will include a tear off section which can be used to order a repeat of your prescription. The tear of slip includes your name, computer reference number, a list of your repeat medication and the planned review dates for these.
Requesting Repeat Medication
You can request your repeat medication by:
- Calling our dedicated prescription line, which is available daily from 10:00am until 12:00pm and 2:00pm until 4:00pm quoting the name and computer number from the repeat prescription slip if you have it to hand. The number to call is: 0191 3882038
- Deposit you ticked repeat prescription slip in the box provided on the reception counter.
- Post your ticked repeat prescription slip through the letter box which is on the wall to the left of the main doors.
- Send your ticked repeat prescription with a stamped, self addressed envelope, to: Bridge End surgery, Chester-le-Street, Co. Durham, DH3 3SL
- Online via our new system below!
In each case prescriptions will be ready in two working days.
On rare occasions, the doctor may decide not to issue your prescription. This may be because it seems to be ordered too early - we are asked to minimise chance of wastage - or the doctor may want to discuss the request with you. A note will be attached to your script or the receptionist will be able to advise you on the reason. If requested online, there will be a reason on the reply form
Collection Service
The Chester-le-Street branches of Boots, Lloyds and Superdrug offer a Collection service for repeat prescriptions. If you tell our Reception staff which pharmacy you wish to use we will add that to your record and your prescription will be sent directly to that outlet. You can then collect your selected medication directly from them.
Online Repeat Prescriptions via Emis Access
The EMIS Access system will allow you to do the following:
- order repeat prescriptions
- change your contact details
To use this system you must complete registration forms in the practice to acquire a username and password. Please come into the surgery and speak to one of the receptionists who will be able to help you.
Click here to open the EMIS Access Login Page