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Welcome to Bridge End Surgery

IMPORTANT NOTICE


CORONAVIRUS VACCINE

COVID 19 VACCINATION CLINICS (30 November 2021 09:10)

The Primary care Network is still operating out of Fellrose Surgery, 2, Craghead Road, Pelton Fell, Chester-le-Street, DH2 2NH, but despite the announcement of opening up boosters to a wider age range appointments are very sparse at the current time because we are not getting many deliveries of vaccines. Please contact us if you want booking in however please be aware; 

Pfizer shortages

Supplies of Pfizer are low nationally and there order for + 1000 Pfizer doses this week has been reduced to 90.

We have been told to expect deliveries of Moderna later this week and will add clinics when they arrive.

Practices have been instructed to hold off inviting any new patients until we have more information on any vaccine deliveries. The Primary Care Network has been informed NOT to put on any more clinics until the vaccine is physically in their fridges. We will naturally keep you updated regarding this situation and when clinics are opened.

Moderna (Spikevax)

Due to the shortages, the Primary Care Network are expected to receive only Moderna vaccine, so are rapidly working on the training more staff and completing the necessary paperwork so they can deliver the Moderna vaccine. We realise that this may mean some patients could get three different vaccines, Astra Zeneca, Pfizer and Moderna but have been assured that this is safe and effective.

Arnison Centre

The Arnison Centre is still taking bookings via 119 but have suspended walk ins due to the shortages outlined above.

Changes to Booster rules

The above vaccine shortages will impact the invitations due out following the announcement today on  getting the booster jab, we will send out invitations as soon as we are instructed to do so but they will not be issued until mid December at the earliest as we are dealing with a backlog of invitations already. Appreciate this is not the best solution but we would urge patients who want a vaccine to contact 119 as we really don't know when we will get any locally. 

Information is changing regularly and we will try to update this page as often as possible because our phones lines are extremely busy dealing with routine work and in trying to book patients in for covid vaccinations.

Patient queries about vaccination records

A service is being established to support people in England with specific queries about their COVID-19 vaccination records. This service is expected to go live in August and we will provide more information when available. In the meantime, you can find answers and support for common data queries on the NHS Digital website

Currently there is not a central mechanism for capturing details of overseas COVID-19 vaccines, and only vaccines delivered in the UK can be accepted as evidence for UK COVID certification/ the NHS COVID Pass.


COVID Update

If you need medical advice or treatment, first please ring us on 01913883236 or complete an online enquiry here. When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. 

Face-to-face appointments are available to all patients, where there is a clinical need and these will be assessed by the GP when they phone you. If needed, you will be asked to come to see them the same day.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

If you are planning to travel, proof of your COVID-19 vaccination status is available on the NHS app, which is also valuable for accessing your health records and ordering repeat prescriptions. For further information use this link https://digital.nhs.uk/services/nhs-app/nhs-app-guidance-for-gp-practices/nhs-covid-pass 

Alternatively, call the NHS helpline on 119  and ask for a letter to be posted to you. This must be at least five days after you’ve completed your course of the vaccine, the letter may take up to five days to reach you. GP Practices are unable to provide certificates.

If you need to order a prescription, please use online services, such as the NHS App or leave a request in our post box. We also have a box to leave any samples you have been asked to provide. The booking of appointments online has also been suspended in line with NHS guidance.

Online Consulting

The online consulting tools can be used to contact us about a medical, administrative  or prescription issue by clicking either of the logos below. You will be asked  a few short questions and we will get back to you within 2 working days.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours he forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

Accurx Online consultation

 or try using a self help version

econsult


Data for Planning and Research update

A letter was sent to practices on Monday from Jo Churchill, the Minister for Primary Care and Health Promotion, outlining the criteria that will strengthen security for the GP data collection programme.

It sets out the tests that must be met for the GP data collection to proceed and means a move away from the fixed start date of 1 September. The letter can be read here.


Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.  You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more.

Keeping You Informed

You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.

Repeat medication

Like many other surgeries, we stopped doing requests by phone some years ago for safety reasons as many medicines sound the same and have difficult names to pronounce which can lead to mistakes being made. There are several ways to order medication, either online, post, via several local pharmacies or by dropping the request slip into the box in the surgery reception.

Access

Our building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.

Car Parking

Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.

Out of Hours Emergency Care

If you need to out of hours emergency care then NHS Choices offers a search facility for A&E and Urgent Care Centres, so please click here for details.


CQC Report

We were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website.

INVESTING IN CHILDREN LOGO

Veterans Accredited 

We have a number of extremely useful pages for military veterans now that we have become accredited view here

Veterans logo

Carer Friendly Employer Award - County Durham

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(Site updated 30/11/2021)
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