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Welcome to Bridge End Surgery

NHS Survey

The NHS in County Durham, South Tyneside and Sunderland are working together to understand your thoughts of the different ways people can connect with a healthcare professional at their GP practice. As well as the traditional methods such as face-to-face appointments, GPs, nurses and hospital staff have been using other, safer ways to consult such as telephone, online or video consultations.

The feedback from this survey will be added to the insight being gathered through other involvement work being carried out. The report will be used to help us to understand people’s views on accessing their GP Practice during Covid, how we can continue to make improvements to services and encourage more people to use digital clinical consultations with their health professional in the future.

You can let us know your thoughts by going to: https://involvement.sunderlandccg.nhs.uk/surveys/1

Please find the time to complete this survey by Friday 3 July, and share this survey wider, so as many views are collected from as many people as possible.


Baby Clinics

IMPORTANT NOTICE

WE HAVE HAD TO TAKE THE UNPRECEDENTED STEP OF CLOSING THE SURGERY DOORS TO ALL PATIENTS EXCEPT THOSE WHO HAVE BEEN ASKED BY A GP OR NURSE TO COME TO THE SURGERY. THOSE PATIENTS NEED TO USE THE BUZZER AND A RECEPTIONIST WILL BE WITH YOU.

 IF YOU DO NOT HAVE AN APPOINTMENT PLEASE DO NOT BE OFFENDED IF WE REFUSE YOU ACCESS, THIS IS FOR YOUR SAFETY AND OURS.

IF YOU NEED TO ORDER A PRESCRIPTION, PLEASE PHONE BETWEEN 2PM AND 4PM OR USE ONLINE SERVICES OR LEAVE A REQUEST IN OUR POST BOX – YOU WILL BE REFUSED ACCESS TO THE BUILDING TO MAKE THESE REQUESTS.

ADVICE REGARDING RESCUE PACKS

Rescue packs are not being sent out to all patients it would only be needed if you have COPD and are experiencing an exacerbation of symptoms and these are requested in the usual manner. Please refer to the NHS and Gov.uk websites for further advise this is updated frequently.

IF YOU HAVE ANY COUGH OR FEVER OR LOSS OF TASTE/SMELL NHS ENGLAND HAVE ADVISED PATIENTS TO SELF ISOLATE FOR 14 DAYS OR CONTACT WITH SOMEONE WHO IS INFECTED.

ADVICE REGARDING SICK NOTES/ LETTERS REGARDING COVID-19 SELF ISOLATION

GP Surgeries are not able to provide sick notes/ letters regarding self isolation for COVID-19.

Use https://111.nhs.uk/isolation-note/ to obtain a note.

Current NHS guildlines state that if you believe you have been in contact with anyone who has symptoms of the Covid-19 virus you should self isolate please visit NHS 111 online www.111.nhs.uk for more information.

With regards to working from home in the future this is something you need to discuss and arrange with your line manager GPs are unable to advise on this matter at the present time.

NHS Test & Trace scam Alert

Please read the attached alert about scams relating to the NHS Test and Trace system Durham Police notice

Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.  You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more.

ADVICE REGARDING CANCER ADVICE

The Northern Cancer Alliance (NCA) has produced a short YouTube video featuring regional cancer clinicians who are urging the public to come forward with any worrying symptoms, as well as reassuring them on their safety in hospital. Here’s the link to the video on YouTube: https://youtu.be/-kCbJjefl4A.

Care Navigation

We operate  Care Navigation which is an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

Our specially trained Receptionists/Care Navigators will ask questions about why appointments are required.  You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Most people who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.

If you would like any further information about Care Navigation, please speak with one of our Care Navigators or our Practice Office Manager.

Keeping You Informed

You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.

Repeat medication

Like many other surgeries, we stopped doing requests by phone some years ago for safety reasons as many medicines sound the same and have difficult names to pronounce which can lead to mistakes being made. There are several ways to order medication, either online, post, via several local pharmacies or by dropping the request slip into the box in the surgery reception.

Access

Our building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.

Car Parking

Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.

Out of Hours Emergency Care

If you need to out of hours emergency care then NHS Choices offers a search facility for A&E and Urgent Care Centres, so please click here for details.

Medical Information

We have a number of extremely useful pages in the right hand menu that can help patients understand medical conditions and provide a source of ready help, these include  'Self Help'; 'Family Health', 'Long Term Conditions' and 'Minor Illness'

econsult

CQC Report

We were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website.

Veterans Accredited 

We have a number of extremely useful pages for military veterans now that we have become accredited view here

Veterans logo

(Site updated 18/06/2020)
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