Patients who miss their appointments and do not inform the practice incur significant cost to the practice and to other patients in terms of lost appointments.

Bridge End Surgery is committed to providing appointments to meet the needs of patients but we cannot replace appointments lost when a patient fails to attend.

It is our practice policy to monitor all cases of patients missing appointments (Did not Attend - DNA) so that contact can be made to understand the reasons for this failure.

A letter will be sent detailing appointments that were missed and requesting the patient

  1. contact us with a reason and
  2. take care to avoid a re-occurrence.

If another appointment is missed then a further letter will be sent to ask about the missed appointment and to advise that, if a further appointment is missed then the patient will be at risk of de-registration.

Please help us to help you and other patients by always cancelling an appointment you are unable to attend or no longer need.

If you have any comments, suggestion or concerns regarding our policy on appointments please ask to speak to the Practice Manager or send your comments in here.

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